At REVENDIOR, we're committed to getting your signature fragrance to you quickly, safely, and without hassle. Below you'll find everything you need to know about our shipping process, delivery times, and return policy.
Shipping Information
All orders placed through our website are processed within 1–2 business days (Monday to Saturday, excluding public holidays). Once your order is dispatched, you'll receive a confirmation call and an SMS with your tracking number.
Delivery Times & Charges
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar) | 2–3 business days | Free |
| Other cities & towns across Pakistan | 3–5 business days | Free |
| Remote areas (Balochistan, GB, AJK) | 5–7 business days | Free |
| International (Gulf, UK, US — on request) | 7–14 business days | Calculated at checkout |
Free nationwide delivery applies to all orders within Pakistan, regardless of order value.
Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan. Simply select COD at checkout, and pay in cash when your order arrives at your doorstep. Our delivery partner will call you before arriving to confirm the delivery time.
Order Tracking
Once your order has been dispatched, you can track it anytime using your order number:
- Visit our Order Tracking page
- Enter your order number (in the format REV-XXXXXX-XXXX)
- View real-time status: Placed → Confirmed → Processing → Shipped → Delivered
Returns & Exchanges
We want you to love your fragrance. If for any reason you're not satisfied, we're here to help.
Return Window
You may return or exchange your order within 7 days of delivery, provided the following conditions are met:
- The product is unopened and in its original sealed packaging
- The outer box, cellophane wrap, and all seals are intact
- You have the original invoice or order confirmation
- The product was not purchased during a final sale or clearance event
Note: For hygiene and safety reasons, opened fragrances cannot be returned unless the product is damaged or defective.
How to Initiate a Return
- Contact us within 7 days of delivery via our Contact page or WhatsApp
- Provide your order number and a brief reason for the return
- Our team will review and respond within 24 hours with return instructions
- Pack the item securely in its original packaging
- Hand the parcel to our courier or drop it at the designated location we provide
- Once we receive and inspect the item, your refund or exchange will be processed within 3–5 business days
Refund Method
- Cash on Delivery orders: Refunded via bank transfer or Easypaisa/JazzCash
- Online payment orders: Refunded to the original payment method
- Exchanges: We'll ship the replacement at no extra cost
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- A photo of the damaged/incorrect item
- A photo of the outer packaging
We'll arrange a free replacement or a full refund — whichever you prefer. You won't be charged for return shipping on damaged or incorrect items.
Order Cancellations
You can cancel your order free of charge anytime before it has been dispatched. Once shipped, the standard return policy applies. To cancel, contact us via our Contact page or call us directly.
Questions?
If you have any questions about shipping, returns, or your order, our team is here to help. Reach out through:
- Contact form — we reply within 24 hours
- WhatsApp — fastest way to reach us
- Phone — Monday to Saturday, 10am–7pm
This policy was last updated in . REVENDIOR reserves the right to update this policy at any time.