Everything you need to know about REVENDIOR products, ordering, delivery, and more. Can't find your answer here? Contact our team — we reply within 24 hours.
Products & Authenticity
Are your fragrances authentic?
Yes — 100%. Every fragrance we sell is sourced directly from authorized distributors and comes in its original sealed packaging. We do not sell replicas, decants, or grey-market products. If you ever receive an item you believe is not authentic, contact us within 48 hours with photos and we'll investigate immediately.
What concentration are your fragrances?
Our signature line is Extrait de Parfum — the highest concentration of fragrance oil available, typically 20–40%. This means longer-lasting projection and a richer scent profile compared to Eau de Parfum or Eau de Toilette.
How long do your fragrances last?
With Extrait de Parfum, you can expect 8–12 hours of wear on skin and 24+ hours on clothing. Longevity varies with skin type, climate, and application method. For best results, apply to pulse points (wrists, neck, behind ears) and avoid rubbing.
Are your products tested on animals?
No. REVENDIOR fragrances are cruelty-free. We do not test on animals, and our suppliers are committed to the same standard.
Do you offer samples?
At this time, we do not sell individual samples. However, we occasionally include complimentary samples with larger orders. Follow us on Instagram and WhatsApp to be notified of sample promotions.
Ordering
How do I place an order?
Ordering is simple:
- Browse our collection and select the fragrance you want
- Choose your quantity and click Buy Now
- Fill in your shipping details at checkout
- Confirm your email via the one-time code we send you
- Place your order — you'll receive an order number instantly
Can I order without creating an account?
Yes. We don't require an account to purchase. Just provide your shipping details at checkout and you're done. You can always track your order later using your order number.
Can I order via WhatsApp?
Absolutely. Many of our customers prefer WhatsApp for a more personal experience. You can reach us at the number shown on our Contact page and our team will guide you through the order.
What if I want to order a large quantity?
For bulk orders (5+ units), wholesale enquiries, or corporate gifting, please contact us directly. We offer special pricing for bulk orders and can arrange custom packaging for gifting.
Payment
What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD) — pay in cash when your order arrives
- Bank transfer — details provided at checkout
- Easypaisa / JazzCash — mobile wallet transfer
Is Cash on Delivery available everywhere in Pakistan?
Yes — COD is available across all cities and towns in Pakistan, including remote areas of Balochistan, Gilgit-Baltistan, and Azad Kashmir. Our courier partner will call you before delivering to confirm the time.
Do you charge any hidden fees?
No. The price you see at checkout is the total you pay. Free nationwide delivery. No hidden charges, no surprises.
Shipping & Delivery
How long does delivery take?
- Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar): 2–3 business days
- Other cities and towns: 3–5 business days
- Remote areas (Balochistan, GB, AJK): 5–7 business days
How much is shipping?
Free. All orders within Pakistan ship free of charge, regardless of order value.
Can I track my order?
Yes. Once your order is dispatched, use your order number on our Order Tracking page. You'll see real-time status: Placed → Confirmed → Processing → Shipped → Delivered.
What if I'm not home when my order arrives?
Our courier will call you before arriving. If you're unavailable, they'll coordinate a convenient time. Orders can also be received by a family member or neighbor with your consent.
Do you ship internationally?
We currently ship within Pakistan. For international orders (Gulf, UK, US, Europe), please contact us directly — we can arrange shipping on a case-by-case basis with additional fees.
Returns & Exchanges
What is your return policy?
You may return or exchange unopened items within 7 days of delivery. The product must be in its original sealed packaging with all seals intact and accompanied by the original invoice. See our full Shipping & Returns policy for details.
Can I return an opened fragrance?
For hygiene and safety reasons, opened fragrances cannot be returned unless the product is damaged, defective, or incorrect. If you're unsure about a fragrance before purchasing, please reach out — we're happy to describe the scent profile in detail.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll arrange a free replacement or full refund — whichever you prefer. You won't be charged for return shipping.
How long do refunds take?
Once we receive and inspect your returned item, refunds are processed within 3–5 business days. The exact timing depends on your bank — bank transfers and mobile wallets are usually fastest.
Account & Privacy
Do you store my payment information?
No. We do not store any payment card information. For COD orders, no payment info is collected online. For bank transfers and mobile wallet payments, the transaction happens on your side — we only see confirmation of payment.
How is my personal information used?
We only use your information to process your order and communicate with you about it. We never sell or share your data with third parties for marketing. See our full Privacy Policy for details.
Will I receive marketing messages?
Only if you opt in. We send order-related updates (confirmation, dispatch, delivery) regardless. Promotional messages are strictly opt-in and you can unsubscribe anytime.
Still Have Questions?
If you didn't find what you were looking for, our team is here to help:
- Contact form — we reply within 24 hours
- WhatsApp — fastest way to reach us
- Phone — Monday to Saturday, 10am–7pm
This FAQ was last updated in . We add new questions regularly as our customers ask them.